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16.
I view a product in the product list, how do I send a request
for the same?
17. How do i select items to send a request?
18. What is "add query" button?
19. How does the selection of products and sending inquiry
takes place?
Answer to Q: 16,17,18,19
When you have reached the products using any of the browsing
options enlisted in FAQ 6,7,8,9,10 click on
Add Query button, which adds your
selected item in the product request basket.
After choosing the item from the listing of the
Automotive
Application and/or Manufacturing
Line by clicking on Add Query
(and not by clicking on the product). The next screen will ask
you to enter all the details/specifications pertaining to the
product chosen. After you have finished with all the details,
click on "add item" at
the bottom of the form. This will take you to another screen "check
out query" in case you are finished with all the
selection or you may click on "return
to Listing" in case you wish to choose more/other
items.
Note: after Add Query
button all the forms are self-explanatory with user guiding
buttons.
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20. How do I
explain the technical details and specifications of the product
i am interested in, there always remains a chance of error?
21. What does "sending sample" field means in the "please
enter the details" form?
22. I wish to send a sample of the product for you to
manufacture a prototype. What do i do?
Answer to Q: 20, 21, 22
To understand the technical details of your requirements, we
have provided you ‘a blank form’
with every item, wherein you can specify the general details of
the product like vehicle model, original
part number, year of manufacturing, series etc.
Additionally, we have also given you a remarks space
'please enter the details’
with every item chosen wherein you can elaborately mention your
requirements in text format.
The ‘sending sample’
option allows us to know your willingness to send a sample of
the item. Otherwise if you leave it blank, it means you have no
intention of sending a sample. There is always a chance of error
while giving the technical details and specifications of the
product you want, like: like vehicle
model, original part number, year of manufacturing, series
etc which may be ambiguous. Hence we prefer that you send
us a sample, thereby making it easier for us to know the exact
nature of your required product. However, we can always process
your request without a sample.
Moreover, we always welcome development of any engineering item
as per a given sample and/or technical specifications/drawings.
The sample or technical specifications can be of automobile or
any other engineering /industrial application. We confidently
promise to offer you an exact replica of your sample.
In case you are a technocrat from automobiles or any other
engineering industry, we recommend you to Click on the Enquiry
button on the main Menu Bar this will take to the Enquiry form
where in you will find Free space for you to write on-line about
your required Customized Items with facility to attach your
Drawings/specification files to send us your detailed Enquiry
(without browsing/selecting from the our product listings). We
assure that the drawings/specifications will be thoroughly
scrutinized by our technical experts before getting back to you
with a positive proposal.
On receipt of your request we shall send you a confirmation at
your mailing details asking you to reconfirm your request. This
enables us to reconfirm your requests and gives you the chance
to rectify errors if any.
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23. What is “update
query” button?
24. How do i edit my items once chosen?
25. I have entered the wrong specifications for a product, how
do i make a correction?
Answer to Q: 23, 24, 25
The Update Query button, as it indicates, means that this
particular item has been already chosen earlier by the user and
is lying in the collecting basket. In case the item is not
chosen, the button will always show Add Query.
Using Update Query the visitor can edit the
specifications of an item that the visitor has already chosen.
See (FAQ: 20, 21, 22 for how to choose an item).
You may edit the items chosen by two ways: Firstly, the button
before the item that you have chosen has turned into Update
Query instead of Add Query. By clicking on the Update
Query button, you may edit the specification of the item
after locating it from the basket containing all the items
already chosen by you.
Secondly, you may click on “View
Basket” button, which is located at the right hand
bottom of every detailed product-listing page. This will list
all the items that you have chosen to send us a product request.
You may edit the specification of the desired item(s) after
locating it from the basket table containing all the items
already chosen by you.
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26. How do i
remove the item already selected in the basket?
27. I have entered the wrong specifications for a product, how
do i make correction?
Answer to Q: 26, 27
You may accomplish this by “view basket”
button, which is located at the right hand bottom of every
detailed product-listing page. The view basket button offers the
user an option to view or edit or delete/remove any of
the items from the basket after he has already chosen the
products.
In the process of item selection, once you entered the details
of an item (or even if you have filled up no details) the item
shall appear in the next box of view/edit basket, where it will
have the option to remove the item in case you wish so.
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28. Where do my
queries of the products chosen get collected?
29. What is a basket?
30. What is ‘view basket’?
Answer to Q: 28, 29, 30
The user clicks on Add Query
button in the product listing pages after which in the next
screen he is asked to fill in his details / specifications of
the product chosen. At the bottom of this screen there is “Add
Item” button clicking on it will add the product to
the collective list of products for which you intend to send a
query to us. This collective list of products is known as
the Basket.
During detailing and adding to your list of queries, you can
always view and review your basket.
Viewing of the basket can be accomplished in two
junctures: first, on every page you have the “view
query” button at the right hand bottom corner.
Secondly, while checking out of the site you are prompted to
view/edit and submit the basket.
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31. What is "check
out" button?
32. How do i finally send a query, after selecting all the
products in the basket?
Answer to Q: 31, 32
The "check out" button at the
right hand bottom corner of the detailed product listing page
will show you the items you have selected and then ask you to
fill your contact details before you finally submit the query,
so that we can respond to you at the earliest. Moreover the same
procedure is available to you at the basket
screen meaning whenever you are at the basket you can impromptu
submit the query.
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33. While
browsing through the product list, i am not able to find the
product of my choice in your product list, what do i do?
34. Is there any other way that i can send a product request,
apart from your product selection basket?
Answer to Q: 33, 34
At the bottom of every detailed product listing page there is
an option:
Click here if you do not find the item of your choice.
Clicking on the same will take you to the next screen wherein
you will be provided with a blank format to enter your required
items. This format will then be updated to the existing set of
your chosen products.
Alternative solution: before using this option we suggest you
to look into the browse
all option where all our existing items are
alphabetically listed.
However, if you do not want to go through our standard product
lists, you may simply use the Enquiry option in the menu bars
and click the on the Enquiry button on the main Menu Bar this
will take to the Enquiry form.
Here you are provided with Free space for you to write on-line
about your required Product or Customized Items with facility to
attach your Drawings/specification files to send us your
detailed Enquiry . Out here you are also requested to please
mention your contact details especially your email address.
End
Of FAQ: Related To “Sending Queries & Selection Of
Products”
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